1. SHIPPING POLICY

All orders with ready stock items will be ship within 3-4 working days once payment has been verified.

We are using J&T for local shipping, it takes 3-4 working days to reach your address.

Shipping cost of your order is calculated and displayed on the Checkout page before you complete your order.

In the event that the package is returned to EVA Beauty Concept due to the customer’s error in mailing address submitted (incorrect / insufficient address), or expired of the date of self-collect at J&T branch, the customer is responsible for the shipping costs incurred for re- delivery.

2. REFUND POLICY

Unless otherwise specified for particular products, we shall refund you your payment if you decide to cancel your orders within twenty four (24) hours after your order has been confirmed and prior to shipment except for the transaction fees charged which is nonrefundable. Once your order has been shipped, refund is not allowed.

3. RETURN POLICY

Goods sold are not refundable.

4. PRIVACY POLICY

We are committed to protect your privacy. We does not sell, share or trade customer’s personal information collected online with third parties. Please read the Statement of Privacy to be more aware about our policy on collecting, using and disclosing any information.

4.1 Uses of Information
You agree that the personal information we collect from you will be used and or shared within our corporate group and to third parties for one of the following purposes:

1. To deliver products that you purchase from our website.
2. To inform and update you on the delivery of the product and for customer support purposes;
3. To provide you with relevant product information;
4. To process your orders and to provide you with the services and information offered through our website and which you may request;
5. To allow us to administer your registered account with us;
6. To conform to legal requirements or comply with legal process;
7. To verify and carry out financial transactions in relation to payments you may make online. For example, payments that you make through our website will be processed by eGHL (www.e-ghl.com).

4.2 What Personal Data We Collect
The personal information we collect may include your:

1. Name
2. Contact Number
3. Email Address
4. Delivery Address
5. Billing Address

4.3 Information Security
We employ certain security measures, such as encryption where appropriate. We also take appropriate steps to ensure that your information is treated securely.

4.4 Changes To The Privacy Policy
We reserve the right to modify and change the Privacy Policy at any time. Any changes to this policy will be published on our website. You should check this Policy each time you access our website so as to be aware of the most recent applicable version of the Policy.

If there are any questions regarding this privacy policy, you may contact us using the information below:

Taman Gaya Branch
Email : Evabeautyconcept88@hotmail.com
Address : 7, Jalan Sasa 5, Taman Gaya, 81800 Ulu Tiram, Johor.
Contact No. : 07-863 2288 / 018-228 8406

Mount Austin Branch
Email : Evabeautyconcept88@hotmail.com
Address : 5, Jalan Mutiara Emas 2a, Taman Mount Austin, 81100 Johor Bahru, Johor.
Contact No. : 07-364 3535 / 018-228 8502